FAQs

Frequently Asked Questions (FAQ)

Orders & Payments

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely with SSL encryption.

Is it safe to shop on your website?

Yes. Your security is our priority. All transactions are encrypted, and we do not store your payment details. We follow strict compliance with online payment regulations.

Can I cancel or change my order after placing it?

Orders can only be canceled or modified before they are processed for shipping. Please contact our customer service team immediately if you need changes.

Shipping & Delivery

Do you ship internationally?

Currently, we ship within the United States and select international destinations. Shipping availability will be confirmed at checkout based on your address.

How long does shipping take?

Orders are usually processed within 1–2 business days. Standard shipping within the U.S. takes 3–7 business days. International shipping times may vary depending on location and customs.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this to follow your package until delivery.

Returns & Refunds

What is your return policy?

You may return most unopened and unused items within 14 days of delivery. Please refer to our Return Policy for detailed conditions and instructions.

How do I start a return?

Contact our customer service team with your order number, and we will guide you through the return process.

When will I receive my refund?

Refunds are typically processed within 5–10 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Products & Safety

Are your pet products safe?

Yes, all our products are carefully sourced and tested to ensure safety and quality. Our treats are made with natural ingredients, and our accessories are designed to meet safety standards.

Do you offer products for all pets?

We specialize in products for dogs and cats, but we also carry selected items for other pets. Browse our collections to find the right product for your furry friend.

How do I know which size is right for my pet?

Each product page includes detailed sizing information. If you are unsure, please reach out to us with your pet’s measurements, and we’ll be happy to guide you.

Account & Customer Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track your orders, save shipping details, and enjoy a faster checkout experience in the future.

How can I contact customer service?

You can reach us via email, phone, or through our contact form. Our support team is available Monday–Friday, 9:00 AM – 6:00 PM (U.S. EST).

Contact Information