Feline Wonderland – Handmade Natural Sisal Hemp Cat Climbing Frame

At The Petriot, we want your shopping experience to be smooth, transparent, and reliable. Below you will find the details of our shipping process for customers in the United States.

Shipping Range

• United States: We currently ship to all U.S. states.
• Future Expansion: Additional shipping regions will be added soon.

Shipping Costs

• United States: Free shipping on all orders.
• No Hidden Fees: All applicable costs are displayed at checkout.

Order Processing Time

• Processing Speed: Orders are processed within 1–2 business days (Mon–Fri).
• Cut-Off Time: Orders placed before 10:00 PM EST (New York) are processed the same day.
• Weekend Orders: Orders placed on weekends or holidays are processed the next business day.

Delivery & Transit Times

• Estimated Delivery: 5–7 business days.
• Total Delivery Time: From order placement to delivery, it typically takes 6–9 business days.
• Notes: Shipping times may vary due to weather, carrier delays, or other factors beyond our control.

Shipping Method

• Carriers: We ship with trusted couriers such as DHL and FedEx.
• Insurance: All shipments are insured. If your order is lost or damaged in transit, contact us for a resolution.
• Eco-Friendly: Whenever possible, we use sustainable and recyclable packaging.

Tracking Your Order

• Email Confirmation: After your order is shipped, you will receive an email with your tracking number and carrier details.
• Track Online: You can track your order anytime via our Order Tracking Page.
• Questions?: For help with tracking, reach out via our Contact Page or email info@thepetriot.store.

Missing or Incomplete Orders

• Reporting Issues: If an item is missing from your order, notify us within 7 days of delivery by emailing info@thepetriot.store.
• Resolution: We will quickly send a replacement item or provide a refund.

Return Policy

• Return Window: Returns are accepted within 30 days of delivery.
• Conditions: Items must be unused, undamaged, and in original packaging. Personalized or custom products cannot be returned.
• Return Shipping Costs:
  
  Defective / Wrong Item: Covered by us.
  Change of Mind: Customers cover return shipping.
  
• Refunds: Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are always issued to the original payment method.
• Restocking Fees: No restocking fees apply.

This Return & Refund Policy applies to all purchases made through The Petriot Online Store. Currently, our return and refund services are available for customers in the United States. Additional regions will be added in the future.

Return Window

U.S. customers have the right to return their purchase within 30 days of delivery.

How to Start a Return

1. Contact Us: Email info@thepetriot.store with your order number and reason for return.
2. Return Approval: Once reviewed, we’ll provide return instructions and a prepaid shipping label if applicable.
3. Pack the Item: Use the original packaging with all tags/labels attached.
4. Ship Back: Attach the return label and drop the package off at the designated courier.

Return Costs

• Wrong, Defective, or Damaged Item: Return shipping costs are fully covered by us.
• Change of Mind: Customers are responsible for return shipping costs.

Refund & Replacement Conditions

• Change of Mind: Item must be unused, undamaged, and returned in original packaging.
• Defective/Damaged Product: Notify us within 48 hours of delivery with photos. A replacement or full refund will be provided.
• Wrong Product Delivered: We’ll cover all return costs and send the correct item.
• Order Not Delivered: If your order does not arrive, we will issue a full refund or send a replacement.
• Order Cancellation: Orders may be canceled before shipping. If shipped, please use the return process after delivery.

Refund Timeline

• Approval: Refund requests are reviewed within 2 business days.
• Processing: Refunds are issued within 7 business days of receiving and inspecting the returned item.
• Refund Method: Refunds are always returned to the original payment method.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened pet food or treats
• Personalized or custom items

Shipping & Returns

• We currently ship only to the United States.
• Returns must follow the instructions provided in your approval email.
• All return shipments include tracking for your convenience.
• No restocking fees apply.